Email Support Agents
That Boost Your Business Efficiency
Outsourcing email support services is an option worth considering for businesses seeking to improve their customer service. DES offers a cloud-based internal reply center tool that provides cost-effective and innovative solutions for optimizing customer support, which can result in significant business success.
Multilingual capabilities are a key feature of our email support outsourcing services. With this feature, businesses can cater to a diverse audience, ensuring that all customers receive exceptional support, regardless of their language preference.
We understand that each business has unique requirements. As such, we offer flexible setups that can be tailored to meet specific needs. The service offers round-the-clock support, scheduled-based assistance, or a combination of both, ensuring that your customers receive the best possible service.
Personalized Email Support With Dedicated Agents
Dedicated agents are an integral part of our email support outsourcing services.
These agents provide personalized service to customers, working closely with businesses to ensure brand voice and customer service standards are maintained at all times.
DES' innovative auto-reply feature offers instant responses to common customer inquiries. This feature uses specific keywords, customized according to the nature of the business services, to provide relevant and helpful responses to customers.
The operator chat screen feature displays essential details of all email messages, enabling agents to monitor processed messages, keep track of individual subscriber history, and user details. The built-in notepad allows for important reminders and recording of information.
Our customizable or canned replies feature allows businesses to reply to specific messages beyond business hours, reducing the number of unread email messages in their inbox. This feature also supports embedded image links, which can address complex concerns more efficiently.
Track Email Support Progress in Real-Time
Statistical email data reporting is a crucial aspect of our email support outsourcing solutions. This feature provides real-time updates on email support progress, categorized per service, enabling businesses to track the number of messages handled per hour and keep a copy of subscriber messages for future reference.
Outsourcing email support services to Data Entry Solutions can significantly improve business efficiency and optimize customer support. By providing multilingual capabilities, flexible setup, dedicated agents, auto-reply options, operator chat screen, customizable or canned replies, and statistical email data reporting, DES offers a complete package for businesses seeking to enhance their customer service.
To learn more about our email outsourcing services and how they can benefit your business, get in touch today!