Manager web based customer service
About this career opportunity
We are looking for an experienced web based customer service manager to strengthen our team. We are searching for bright and passionate people who are excited to make an impact every day and grow with the company to take on greater responsibility over time.
Responsibilities:
• Recruit and manage a team of Customer Experience Associates in a dynamic environment
• Maintain an efficient and highly functional workflow ensuring that the team is meeting a high standard of customer service
• Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team
• Create and maintain a team schedule to provide coverage for all necessary duties and appointments
• Formulate and implement policies and procedures to ensure smooth business operations
• Able to work independently
Your skills
- Must have experience managing people in a retail and service or equivalent environment
- BA degree or equivalent
- Minimum of 5 years of experience within a similar role
- A true passion for helping people and creating positive customer service experiences
- Motivated self-starter with high efficiency work style
- Excellent written and spoken communication skills
- Attention to detail
- Strong analytic and people management skills
- Exceptional time management skills and accountability
- Ability to think critically and adapt quickly in a flexible environment
What we offer
- Meaningful projects
- A professional team of highly qualified and motivated professionals, working with mutual respect and appreciation, taking responsibility and motivating each other.
- Fraternal working environment and open for new ideas
- Possibilities to grow and thrive within the company
Interested? Send your motivation and resume to [email protected] or use our application form.